Return & Refund Policy

Return and Refund Policy

We highly value customer satisfaction and want you to be pleased with your purchases. If you are dissatisfied with our products or need to initiate a return and refund, please review the following Return and Refund Policy.

Return Policy:

  1. Return Request Time: You may request a return within 15 days after receiving the product.

  2. Return Conditions: To be eligible for a return, please ensure the following conditions are met:

    • The product must be in its original, undamaged condition, with no signs of use.
    • The original packaging must be intact and undamaged.
    • Please provide the order details as requested in the return request form.

  3. Return Process:

    • Step 1: Contact our customer service team（customer@landgap.com） and provide the order details and reason for the return.
    • Step 2: Our customer service team will review your return request and provide a return authorization and return address.
    • Step 3: Include the return authorization in the return package and ship the product back to the designated return address.
    • Step 4: Once we receive the returned product and confirm it meets the return conditions, we will process the refund.

  4. Return Shipping Cost: Please note that unless the product has quality issues or we have shipped the wrong item, the return shipping cost will be the customer's responsibility.

Refund Policy:

  1. Refund Request Time: Once we receive and confirm your return, we will process the refund as soon as possible. Refunds are typically processed within 15 days, depending on your payment method and bank processing time.

  2. Refund Method: Refunds will be issued back to the original payment method used. If you made the payment using a credit card, the refund will be credited back to your credit card account. If you used an alternative payment method, please provide the necessary information for us to arrange the refund.

  3. Non-Refundable Items: Please note that we may not accept returns and provide refunds in the following circumstances:

    • Partially used or damaged products.
    • Returns requested after the specified return request time.
    • Failure to provide the return authorization or order details.

Our aim is to provide you with excellent return and refund services. If you have any questions or concerns regarding returns or refunds, please feel free to contact our customer service team, and we will be dedicated to assisting you with any inquiries or resolutions.